Duovoco provides digital services that are delivered immediately upon purchase. By completing a purchase, you acknowledge that digital content is made available to you immediately and that you waive any right of withdrawal to the extent permitted by applicable law.
Subscription fees are non-refundable. When you cancel, your subscription remains active until the end of the current billing period. You will not receive a prorated refund for unused time.
Lifetime purchases are non-refundable after 14 days from the date of purchase. Within 14 days, contact support@duovoco.com and we will review your request.
We will issue a refund if:
To request a refund under an exception, email support@duovoco.com within 14 days of the charge with your account email and a description of the issue.
Purchases made through Apple App Store or Google Play are governed entirely by Apple's and Google's refund policies respectively. Duovoco has no ability to issue refunds for these purchases.
Donations made via duovoco.com/support are voluntary contributions and are non-refundable. A donation does not grant any features, subscription rights, or service entitlements.
If your account is terminated due to a violation of our Terms of Service, you are not entitled to a refund of any remaining subscription period.
If you are located in the EU or EEA, you may have a statutory right of withdrawal within 14 days of purchase. However, by proceeding with a purchase and accessing the Service immediately, you expressly request early access and acknowledge that your right of withdrawal is lost once the digital content has been fully performed. This is consistent with Article 16(m) of the EU Consumer Rights Directive.
For refund requests or billing questions:
Email: support@duovoco.com
Response time: within 3 business days
Duovoco, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, USA